Overview
Last Updated: 19 September 2024
Thank you for purchasing the Awakened by Fire series through our trusted distributor, Amazon.com. As all sales are processed exclusively through Amazon, we do not handle refunds or returns directly via our Websites https://risewiththenewearth.com or https://theazuraseraph.com.
- Returns and Refunds Process
All returns and refunds for books purchased from the Awakened by Fire series are governed by Amazon.com’s Returns and Refund Policy. Please refer to Amazon’s policy for detailed information on how to return an item, request a refund, or report an issue with your purchase.
For more information, visit:
Amazon.com Returns & Refunds Policy
- Returns Timeframe
Amazon.com generally allows returns within 30 days of the delivery date. However, the specific return period may vary depending on the nature of the product and the region of the buyer. Always check Amazon’s policy for updates or variations based on your location.
- Defective or Damaged Items
If you receive a defective or damaged item from the Awakened by Fire series, please report the issue to Amazon.com through their customer service system. Amazon will handle the return or exchange based on their policies, which include the possibility of a replacement or refund.
- Refund Method
Refunds will be processed by Amazon.com, and the funds will be credited back to the original payment method used for the purchase. For any specific questions related to refund timelines or payment methods, please refer to Amazon’s policy and customer service team.
- Contact Information
For any further inquiries related to returns and refunds, please visit Amazon’s customer service portal or contact us if you have concerns related to the Awakened by Fire series itself.
Contact Us:
Azura Seraph™️ (Pty) Ltd
Email: [email protected]
Address: Spaces, Waterfall City, 1st Floor, Gateway West, 22 Magwa Crescent, Johannesburg, 2066
(Note: This address is not a walk-in office. Visits are by prior arrangement only.)